# Customers (/en/businesses/customers)

Everyone who books, buys or joins at one of your venues becomes your customer in Thril. Their bookings, payments, credits and memberships add up to one record, shared by every venue of your company. Customer lists, emails, promo codes and workflows pick their audience from this register, and staff look people up in it when they book or sell for them.

<Cards>
  <Card
    title="Company customers"
    href="/businesses/customers/company-customers"
    description="Businesses you invoice, such as a firm that books a weekly slot for its staff."
  />
  <Card
    title="Banning customers"
    href="/businesses/customers/bans"
    description="Bans by hand, and automatic blocks for no-shows and unpaid sign-ups."
  />
  <Card
    title="Importing customers"
    href="/businesses/customers/import"
    description="Your customer base from another system or a spreadsheet."
  />
  <Card
    title="Chat"
    href="/businesses/customers/chat"
    description="Conversations with customers, and group chats for your events, courses and leagues."
  />
  <Card
    title="Participation forms"
    href="/businesses/customers/participation-forms"
    description="The questions customers answer when they join a course, buy a membership or a product."
  />
  <Card
    title="Customer lists"
    href="/businesses/marketing/customer-lists"
    description="Customers grouped by bookings, purchases, memberships and consent, for emails, announcements, codes and workflows."
  />
</Cards>

---

## The customer record [#the-customer-record]

**Customers** lists your customers across all venues of your company, or the venue you are in. A [customer list](/businesses/marketing/customer-lists) filters the table to the people on it.

Search the table by name, email or phone number. The start of a number, such as "040 12", works too. When you pick a customer for a booking or a sale, searching a guardian's email also finds their child.

Opening a customer shows everything they have booked and paid. Staff can adjust credits, refund a payment and start a chat there.

Two checkboxes on the record, **Email marketing consent** and **Receives announcement and marketing emails**, decide which of your emails reach the customer. [Email permissions](/businesses/marketing/emails#email-permissions) explains the difference.

### Contact details and language [#contact-details-and-language]

A customer's name, phone number and billing address belong to their Thril account. When staff edit them, the change shows everywhere the person uses Thril. The customer changes their email address themselves, as [Changing your email address](/consumers/change-email) explains.

Booking confirmations, receipts and reminders from Thril arrive in the language of the customer's Thril account, which the customer picks in the app.

---

## Adding a customer yourself [#adding-a-customer-yourself]

**Create customer** adds someone who signs up in person. If the email you enter already has a Thril account, the customer is linked to it. If not, Thril creates one. **Grant welcome offers** gives them their [welcome offer](/businesses/marketing/welcome-offer) gifts, also when they never use the app.

---

## Child accounts [#child-accounts]

**Add child** gives a customer a child account for someone under 18. The guardian signs the child up for classes and courses and gets the child's emails. The button appears once **Allow child accounts** is on in the **Events and classes** settings.

---

## History from your previous system [#history-from-your-previous-system]

A customer's **Baseline lifetime value**, **Baseline reservation count** and **Baseline event count** carry over their history from the system you used before. Thril adds them to what the customer books and spends in Thril. A regular with 200 classes behind them still counts as a regular in your customer lists. An [import](/businesses/customers/import) fills them in for everyone at once.

---

## Removing a customer [#removing-a-customer]

**Delete customer** takes the person off your register and leaves their Thril account. If they book or buy from you again, they come back as a customer.