# Managing class and event participants (/en/businesses/events/participants)

Staff add walk-ins, take payments, set custom prices and give refunds from the event's participant list. A walk-in for the 18:00 yoga class takes two steps: **Add participants** as **Confirmed**, then **Mark as paid** with **Paid in cash**, **Paid by payment card** or their session card.

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## Adding someone at the desk or by phone [#adding-someone-at-the-desk-or-by-phone]

**Add participants** adds one or more customers, and **Create new customer** in the same search adds someone who is not a customer yet. Each person gets one of three statuses:

- **Confirmed** gives them a place straight away, if the event has room.
- **Queued** puts them in the queue of a full event, without a queue fee.
- **Invited** sends them a notification, and they decide whether to join.

Staff can add anyone, also to a members-only or private event, regardless of **Who can sign up**, **Require payment to confirm participation** or the event's [participation form](/businesses/customers/participation-forms). The participant limits still apply.

**Confirm participation** in a participant's menu gives an invited or queued customer a place, and **Move to queue** moves them to the queue.

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## Taking payment at the desk [#taking-payment-at-the-desk]

**Mark as paid** records a payment for a participant who hasn't paid yet. The customer's [session card](/businesses/shop/session-cards) can pay all of it when the card covers the event, and their credits can pay part or all of it. When something is left, you record the rest as **Paid in cash**, **Paid by payment card** or **Paid with employee benefit**. A session card still works after the event has started.

A participation marked paid no longer counts towards the [block for unpaid participations](/businesses/events/registration-and-payments#blocking-customers-who-dont-pay).

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## A different price for one person [#a-different-price-for-one-person]

**Edit participant details** sets a custom **Price** for one participant who hasn't paid yet, such as a reduced price agreed at the desk. A price of 0 marks the participant paid. **Allow participant to apply discounts** decides whether a membership discount still comes off the custom price.

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## Refunding or removing a participant [#refunding-or-removing-a-participant]

**Refund payment** returns a participant's payment and keeps them on the event. The money goes back through Thril, to the original payment method, as credits, or by hand, for example in cash at the desk. **Mark as unpaid**, when offered, puts the price back on the customer, for example after they paid with the wrong card and want to pay another way.

**Remove from event** takes the participant off the event. If they paid, you choose how to refund them:

| Choice                             | What happens                                                                                                              |
| ---------------------------------- | ------------------------------------------------------------------------------------------------------------------------- |
| **Handle automatically via Thril** | The money goes back to the original payment method or as credits, as the customer prefers. A card refund may carry a fee. |
| **Handle manually**                | You refund them yourself, for example in cash or as a credits transfer.                                                   |
| **Do not refund**                  | The customer gets nothing back, for example after a late cancellation.                                                    |

A removed customer is notified, and the first person in the queue gets the place.

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## Marking the register and exporting the list [#marking-the-register-and-exporting-the-list]

On an event that [tracks attendance](/businesses/events/attendance), **Mark all as present** marks everyone who has no mark yet. Then mark the few who didn't come as absent.

**Download CSV** exports the participants with their names, email addresses, phone numbers, prices and form answers, for an instructor or a club secretary.