# Door access for members (/en/businesses/integrations/member-access)

A membership can open your doors for its members during the hours you choose, without a booking. A gym or a climbing wall open to members from 6 to 22 runs without anyone at the desk. Thrilock, Rollock, Tolotrack and Kulku.io give each member their own access.

Connect the lock system first. See [Access control](/businesses/integrations/access-control).

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## Setting up member access [#setting-up-member-access]

Set it up on the membership's **Integrations** tab with **Add new integration**. A membership sold at several venues gets its access set up at each venue.

| System                                          | What the member gets                                              | What you choose on the membership                                   |
| ----------------------------------------------- | ----------------------------------------------------------------- | ------------------------------------------------------------------- |
| [Thrilock](/businesses/integrations/thrilock)   | App unlock and RFID tags, and a personal PIN if you want one      | **Thrilock access paths**, and **Give each member a door PIN**      |
| [Rollock](/businesses/integrations/rollock)     | A personal PIN for lock groups, and door buttons for remote locks | **Rollock lock groups**, and **Controllable locks** for the buttons |
| [Tolotrack](/businesses/integrations/tolotrack) | A personal PIN, and gate buttons                                  | **Controllable gates**                                              |
| [Kulku.io](/businesses/integrations/kulku)      | A door button in the app                                          | **Doors**, by their lock names in Kulku.io                          |

**Allowed access times** set the hours for each weekday. A membership with every day left empty opens doors only with a booking.

Members find their code and door buttons with the membership in their wallet, on the web and in the Thril app. A personal PIN also arrives by email.

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## Access start and end [#access-start-and-end]

- Access starts when the membership starts, also for a membership bought ahead of its start date.
- Access stops when the membership ends, the member is removed or a pause starts. It also stops when a renewal is still unpaid a week after it fell due. Access comes back when the membership is in order again. See [Unpaid renewals](/businesses/shop/memberships/renewals-and-payments#unpaid-renewals).
- Current members keep their access when you hide the membership from the shop.

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## Adding access to existing members [#adding-access-to-existing-members]

**Sync members** on the membership's **Integrations** tab gives access to the members who had the membership before you added the integration. Run it once after you add an integration to a membership with members.

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## Changing a live membership [#changing-a-live-membership]

With Kulku.io and Thrilock, a change to the doors or the hours reaches every member. With Rollock and Tolotrack, the change reaches new members, and [Thril support](mailto:support@thril.fi) updates the members who already have access.

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## RFID tags with Thrilock [#rfid-tags-with-thrilock]

To give a member a tag, open the member's **Integrations** tab, select **Register tag** and hold the tag at a reader. The tag opens the doors of the membership's access paths.

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## When a member cannot get in [#when-a-member-cannot-get-in]

1. Open the member's membership and its **Integrations** tab. The **Access code** column shows the member's PIN, if they have one.
2. If **Status** is **Removed** or **Pending removal**, check that the membership is in force, not paused, and has no renewal unpaid for over a week.
3. If the access is **Active**, check that the integration's **Status** in the settings is **Active**, and that the membership's doors and **Allowed access times** cover the door and the hour.
4. **Missing integration config** means the integration is switched off or the membership has no doors chosen. For **Failed creation** or **Failed update**, send the member's name to [Thril support](mailto:support@thril.fi). With Thrilock, the **Event log** shows the **Reason** for a denied entry. See [When a door does not open](/businesses/integrations/thrilock#when-a-door-does-not-open).

Booking codes and member access come from different settings. A member can have one without the other.