# Sell more at the front desk (/en/businesses/playbooks/sell-more-at-the-front-desk) Everyone who comes to your venue passes the desk at least twice. Some pay for a booking or a class, many would buy a drink or a protein bar, and a few would top up a year of credits if someone asked. [Thril POS](/businesses/pos) is a paid add-on. Ask [support@thril.fi](mailto:support@thril.fi) to turn it on for your company. --- ## Bestsellers one tap away [#bestsellers-one-tap-away] Pin the [shop products](/businesses/shop/pro-shop) staff sell all day, such as water, a towel and a racket rental, to the POS shortcuts. Give drinks and snacks their barcode, and a scanner adds them to the sale. --- ## Unpaid bookings [#unpaid-bookings] **Unpaid activities** in the POS lists the reservations and service bookings nobody has paid yet, and the open invoices. A customer who booked by phone pays as they walk in. Add a drink to the same sale while the card is out. --- ## A named customer on every sale [#a-named-customer-on-every-sale] When staff add the customer to a sale, the customer can pay with their credits and session cards, their member benefits apply, the receipt goes to their email and the purchase shows in their history. A membership, session card or top-up sold at the desk goes to that customer's wallet. Make naming the customer a habit. --- ## Prepaid value [#prepaid-value] Prepaid value brings money in before the customer comes, and a customer with a balance at your venue comes back to spend it. | Product | Setup that sells | | ---------------------------------------------- | ------------------------------------------------------------------------------ | | [Credit top-up](/businesses/shop/credits) | Fixed packs with a bonus that grows: €50 for 55 credits, €100 for 120 credits | | [Gift card](/businesses/shop/gift-cards) | A fixed value above its price, such as €110 on the card for €100, for December | | [Session card](/businesses/shop/session-cards) | A ten-session card priced below ten single visits | | [Membership](/businesses/shop/memberships) | The membership with a trial or intro price, signed up face to face | A top-up is a good answer to "can I pay for my friends too?". The bonus is a discount spent with you. --- ## Extras with every booking [#extras-with-every-booking] [Rentals and booking extras](/businesses/shop/pro-shop/rentals-and-extras) are offered while customers book in the app and on the web. The sale happens before they reach the desk. A racket rental on padel bookings, a towel on studio bookings and a sauna turn after a simulator session all work this way. A rental's stock is the number of items you own, such as rackets. Staff can add any extra to a booking. The POS sells rental items, and extras for event and tournament participants. --- ## Stock [#stock] Turn on **Track stock** on what you sell from a shelf. **Low stock threshold** flags a product before it runs out. A monthly stock count and the waste you record in [Inventory and orders](/businesses/shop/pro-shop/inventory-and-orders) show what disappeared. --- ## Employee benefits [#employee-benefits] Many customers pay with an employer's sports benefit. Add the provider's terminal or app as a custom payment method and mark it as an **Employee benefit payment method**. Staff check at the till that the benefit covers the purchase. See [Employee benefits](/businesses/integrations/employee-benefits). --- ## Desk sales in statistics [#desk-sales-in-statistics] In [Statistics](/businesses/statistics): - **Point of sale customers** splits desk sales into **Named customers** and **Anonymous sales**. A growing named share means staff are adding customers to sales. - **Payment methods incl. VAT** splits all sales into **Thril** and **Point of sale**, and shows what credits and gift cards paid for. A gift card or top-up counts as sales when it is bought, and what it pays for counts again when it is spent. [Gift cards](/businesses/shop/gift-cards) covers the bookkeeping. - **Shop product sales** lists each product sold. **Additional service product sales** does the same for booking extras. - **Credit sales** and **Gift card sales** in **Gross sales by source incl. VAT** show how much prepaid value you sold. The gift card page shows the balance still to be spent. - The POS **Shift log** shows each shift's sales and cash.