# Switch to Thril (/en/businesses/playbooks/switch-to-thril)

Your customers keep their balances, your members keep their memberships, and your regulars keep their weekly slots. Thril imports all of it from your old system's exports or any CSV file.

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## The venue and its products [#the-venue-and-its-products]

Create the account, go through onboarding for your kind of business, verify the company with Stripe and subscribe to a plan. The imports open with the subscription. See [Getting started](/businesses/getting-started).

Keep the venue **Inactive** while you build, and customers see it only when you go live.

Build the products before the imports, because each import matches its rows to what is already in Thril:

- Your [resources](/businesses/reservations/resources) and [pricing rules](/businesses/reservations/pricing).
- Each [membership](/businesses/shop/memberships), named as in your import file.
- The [session cards](/businesses/shop/session-cards) and [credit top-ups](/businesses/shop/credits) you sell.
- Your shop's products. **Import products from a file** brings them from your old till or a price list. See [Pro Shop](/businesses/shop/pro-shop).

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## Customers, members and balances [#customers-members-and-balances]

**Import customers** brings contact details, marketing consent, credits, a membership and each customer's booking and spending history. Customers who already use Thril are linked to their account by email. See [Importing customers](/businesses/customers/import).

Members on monthly billing come in with **Import members** on their membership, with the date of each member's first renewal in Thril. They add a payment card when they pay that first renewal, and Thril reminds them when it is due. See [Importing and copying members](/businesses/shop/memberships/import-and-migrate-members).

- **Session cards.** **Import purchases** on the Session cards page brings the cards customers own, with the sessions left and the expiry date. See [Importing session card purchases](/businesses/shop/session-cards/import).
- **Credits.** **Import credit balances** brings balances that were not in the customer file.
- **Businesses you invoice.** **Import company customers** brings their business IDs and e-invoicing details. See [Company customers](/businesses/customers/company-customers).

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## Season slots and upcoming bookings [#season-slots-and-upcoming-bookings]

- **Season slots.** The recurring reservations import brings each club's and regular's weekly slot as a series, from a CSV file or a Playtomic export. See [Recurring reservations](/businesses/reservations/recurring-reservations).
- **Single bookings.** **Import reservations** brings upcoming bookings, with whether each one is paid. See [Managing reservations](/businesses/reservations/managing-reservations).

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## Doors, employee benefits and accounting [#doors-employee-benefits-and-accounting]

- **Doors.** Connect your lock system under [access control](/businesses/integrations/access-control) once the old system has stopped sending it bookings. **Sync future reservations** then sends every upcoming Thril booking to the lock. On [Thrilock](/businesses/integrations/thrilock), **Import tags** brings your customers' key tags and matches them to the imported customers by email.
- **Employee benefits.** Connect Epassi and the other providers your customers pay with. See [Employee benefits](/businesses/integrations/employee-benefits).
- **Accounting.** Connect [Netvisor](/businesses/integrations/netvisor) for bookkeeping, and set up [invoicing](/businesses/invoices) for customers who pay by invoice.

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## Go live [#go-live]

**Go live** switches the venue to **Active**. Send everyone a **Transactional** [email](/businesses/marketing/emails) the same day: they sign in to Thril with the email address they used before, and their balance, membership and bookings are waiting.

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## The first month on Thril [#the-first-month-on-thril]

- **First renewals.** On each membership's **Members** tab, the payment status shows which members have paid their first renewal in Thril.
- **App sign-ups.** A dynamic [customer list](/businesses/marketing/customer-lists) with **Has Thril mobile app** set to no shows who has not installed the app yet. Email them a reminder.
- **Bookings and sales.** Compare **Net sales excl. VAT** and **Utilisation rate** in [Statistics](/businesses/statistics) with the same month in your old system.