# Goodwill pricing (/en/businesses/shop/memberships/pricing/goodwill-pricing)

Goodwill pricing changes the price of one member's upcoming billing periods. Use it to make up for a closure, keep a member who is about to leave, or honour a price you agreed with someone. The member keeps their benefits, booking and door access. To stop those too, use a [pause](/businesses/shop/memberships/pauses).

## Adding free or discounted periods [#adding-free-or-discounted-periods]

On the **Discounted periods** tab under **Manage member**, choose **Free periods** or **Fixed price** and the number of billing periods. A fixed price includes VAT and applies to each period. Goodwill pricing works on recurring members with an upcoming billing period. For the periods it covers, it replaces an **Every payment** discount.

To change an entry, deactivate it and add a new one. **Deactivate** stops every unused period of the entry, and the next entry or the normal price moves to the front.

## Pricing order [#pricing-order]

Thril uses a member's temporary prices in the order they were added, with introductory pricing from joining first. Take a member whose **Pricing order** is:

1. Introductory pricing: 2 periods at €30
2. Goodwill pricing: 1 free period
3. Goodwill pricing: 2 periods at €40
4. Normal price: €60

The first two charges are €30 each, the next is free, and the two after that are €40 each. Billing then returns to €60. Check **Pricing order** before you promise a member which renewal gets the new price.

A free period counts toward a contract like a paid one. On a notice period, a free goodwill period waives the last charge, and the membership ends on schedule.