# Finding a missing booking (/en/consumers/booking-missing)

Your bookings are in **My activities**, on the web and in the app. If one is missing there, it is usually on a tab you did not expect, the payment did not finish in time, or you are signed in to another account.

## Look in the right list [#look-in-the-right-list]

**My activities** has a tab for each kind of booking: reservations, events and classes, courses, service bookings, leagues and more. Each tab splits into **Upcoming** and **Past**.

Classes, events and courses you [signed your child up for](/consumers/children) show in your own list, with your child's name.

## The payment did not finish in time [#the-payment-did-not-finish-in-time]

If your payment finished after Thril's hold on the time ran out, there is no booking, or Thril cancelled it and refunded you in full. See [Payment troubleshooting](/consumers/payment-troubleshooting#your-time-ran-out-during-checkout).

## You are signed in to another account [#you-are-signed-in-to-another-account]

A booking belongs to the account you were signed in with when you made it. If you sometimes sign in with Apple or Google and sometimes with an email link, you may have [two accounts](/consumers/sign-in-trouble#you-have-two-accounts).

## The booking was cancelled or sold [#the-booking-was-cancelled-or-sold]

If the venue cancelled your booking, you got a message about it, unless you turned off **Cancellations and changes** in your [notification settings](/consumers/notifications). A reservation or ticket you [put up for sale](/consumers/selling-a-booking) is no longer yours once someone buys it.

## You did not get the confirmation email [#you-did-not-get-the-confirmation-email]

A missing email does not mean a missing booking. Check **My activities** first. If you want booking confirmations by email, turn **Booking confirmations** on in your [notification settings](/consumers/notifications).

## Still missing [#still-missing]

Check **Payment history**. If you see the payment but no booking and no refund, email [support@thril.fi](mailto:support@thril.fi) with the venue, the time and the amount.