Knowledge BaseStaff accounts and roles
Everyone on your team gets a staff account with a role, from company admin to venue clerk and coach, that decides what they see in the Thril dashboard.
Everyone who works in the Thril dashboard has their own staff account, and a role decides what they see. A clerk at the POS runs the calendar and sales without seeing your revenue. A venue manager runs one venue's settings and marketing while the company's billing stays with the owners. An instructor works from their own calendar and the classes they teach.
The roles
A role covers either the whole company or one venue.
| Role | Reaches | Good for |
|---|---|---|
| Company admin | Every venue, everything | The person who created the company |
| Company manager | Every venue, everything | Owners, partners and general managers who run the day with you |
| Venue admin | One venue | The manager of one site in a chain |
| Venue clerk | One venue | Staff at the POS and customer service |
| Coach | One venue, own work only | Instructors, personal trainers and coaches |
A company manager has the same access as the company admin, including inviting staff. The company admin role itself stays with the person who created the company.
A Venue admin runs the venue: resources, pricing, booking rules, events, products, statistics, marketing, integrations and authorizations. The company's money and people stay with the company roles:
- Payments and Invoices
- Welcome offers
- The company settings: Company details, User management, Invoicing, Stripe and Navigation
A venue admin sees the company's workflows, but only the company roles can build and change them.
A Venue clerk gets the day-to-day work: the calendar, reservations, the POS, events, customers, chats, products and Announcements.
Coaches
A coach signs in as their own employee and gets a short sidebar of their own. A coach can:
- See every employee's calendar and book services on it.
- Manage the bookings on their own calendar, including rescheduling, marking them paid and cancelling with a refund.
- Edit their own employee: schedule, blockers, public profile and notifications.
- See the events they instruct, with participants, and mark attendance.
- See the customers of the venues where they coach, add new ones and chat with them.
Reservations, products, payments and settings stay with the other roles. Give the role at each venue where the person works, and link their user to their employee under Employees.
Inviting staff
Invite staff under Settings → User management with Invite users. You enter the person's name and email and pick their role. The invite is for the venue you are working in. To give someone a role at another venue, switch to that venue and invite them there.
Use an email address that is not on a customer account in the Thril app. For a new staff account, Thril shows the password once. Pass it on in person or by phone.
In the same list you can change someone's role, and Revoke seat removes them.
A partner venue or club that works with you gets an authorization instead of a staff account.
Dashboard language
The dashboard language is set per person. Display language under Settings → General settings changes it for your account, and Thril sends the staff emails meant for you in that language.
Customers pick their own language in the app or on the web.
Your venue page
The venue page is where customers decide to book you in the Thril app and on the web. Bios, cover and profile images with sizes and the safe zone, venue photos, busy hours, social media, keywords and tabs shape it.
Partner venues and authorizations
Authorizations let venues, clubs and coaches on Thril work together. A club books your courts, links its events to your venue, a coach offers services at your venue, and partners honour each other's memberships.