Knowledge BasePlaybooks
Each playbook starts from a business goal, such as filling off-peak hours, growing memberships, cutting no-shows or winning company customers, and shows which Thril features to combine and how to measure the result.
The feature pages explain what each part of Thril does. A playbook starts from what you want to achieve and puts the parts together: which features to combine, how to set each one up for that goal, and where in Statistics to see whether it worked.
New to Thril? Set the venue up with Getting started, then follow Switch to Thril for the order to bring in products, customers and bookings, even with no old system to leave. After that, pick the goal where you lose the most money today. For a court or simulator venue that is usually empty weekday mornings. For a yoga studio it is often class spots taken by people who never come.
Playbooks by goal
| Goal | Playbook | Built with |
|---|---|---|
| Move your venue from another booking system | Switch to Thril | Onboarding, imports of customers, members and bookings, integrations, going live |
| Get more bookings from people searching online | Get booked online | Venue page, Google Business Profile, welcome offers, ratings, campaign tracking |
| Sell the weekday mornings and afternoons | Fill off-peak hours | Pricing rules, empty slot alerts, open reservations, daytime series, a morning workflow |
| Start a weekly class timetable | Launch group classes | Scheduled classes, series, instructors, session cards, memberships, queues, attendance |
| Fill a term of courses before it starts | Fill a term of courses | Courses and groups, child accounts, participation forms, queues, last term's list |
| Run a season of matches with standings | Run a league season | Leagues, team prices, discounted match bookings, league chats |
| Fill an evening with a competition | Run a tournament | Tournaments, early-bird promo codes, announcements, POS sales on the day |
| Win more members and keep the ones you have | Grow memberships | Member benefits, trials and intro prices, a welcome gift, renewal follow-up, pauses |
| Earn more from the people already at the venue | Sell more at the front desk | POS, credit top-ups, gift cards, rentals and extras, stock |
| Sell to companies and their employees | Win company customers | Company customers, recurring reservations, invoices, gift cards, employee benefits |
| Make sure people turn up for what they booked | Cut no-shows | Payment rules, cancellation deadlines, reminders, queues, attendance and bans |
| Bring back customers who stopped coming | Win back customers | Customer lists, win-back workflows, emails, promo codes, consent gifts |
Measuring a playbook
Each playbook ends with the statistics that show whether it worked, such as Utilisation rate by hour of day for off-peak hours or the No-show rate for classes. Write those figures down before you change anything, and read them again a month later.
Change one thing at a time. If you lower prices, add alerts and send a campaign in the same week, you won't know which one worked.
Partner venues and authorizations
Authorizations let venues, clubs and coaches on Thril work together. A club books your courts, links its events to your venue, a coach offers services at your venue, and partners honour each other's memberships.
Switch to Thril
Customers, members, balances and bookings move to Thril from another booking system, such as Playtomic, MATCHi, Sweetspot or a spreadsheet. What to set up first, what to import and what to connect.