Knowledge BaseOpen reservations
Customers fill a court together with open reservations, and the venue posts open games of its own to find players for a free slot.
An open reservation is a court slot that goes ahead once enough players have joined. Customers see it in the Thril app and on your venue page, claim a place, and each pays a share of the court price. If too few players join by the cut-off, the slot is released and nobody pays.
Customers can start one themselves, and you can post one with the venue as the host: a Tuesday evening court nobody has booked, with the level in the name. For a fixed price per player whatever the turnout, create an event.
Three ways to run open games
- Players looking for players. With customer-created open reservations on, a player with one partner posts a padel game and two strangers fill it.
- A weekly social night. A recurring open reservation for every Thursday at 19:00, named "Social padel (level 2-3)". Each week goes ahead when four people join.
- Venue-run games. With Let customers create open reservations off, you post every game yourself and customers join them.
How an open reservation goes ahead
- A customer posts it from the app or the web, or you post it from the dashboard.
- Players join. Anyone invited gets a push notification and can accept.
- When the minimum number of players is reached, the game is confirmed and the slot is taken from the calendar.
- At the cut-off, joining closes. A game below the minimum is cancelled. The others go ahead, and each player is charged their share after the game.
Nobody pays before the cut-off. Until the game is confirmed, a regular booking of the same slot replaces it. A confirmed open reservation holds its slot like any other reservation.
What each player pays
The court price is split between the players who joined. Each player's membership discount comes off their own share. The venue then gets less than the full court price.
On a resource with Price is per participant, every player pays the resource's price, and the total grows with each player. Read more in Resources.
Settings and player limits
- Enable open reservations turns the feature on for the venue. Games already posted run to their cut-off when you turn it off.
- Let customers create open reservations decides whether customers can post games, or join the ones you post.
- Open reservation finalization cutoff is how long before the start joining closes.
- Sport type constraints sets the minimum and maximum number of players per sport.
Open reservations use resources with a sport. You can post a game on a resource with Allow consumer booking off, and customers can join it.
Posting a game yourself
A game you post can have a Name, such as "Morning games (level 3-4)", which shows in place of the host's name. A description tells players the level and format. Customers you invite count towards the minimum once they accept, and the minimum counts customers only. The calendar shows who has joined.
Recurring open reservation posts a whole series with a start date, an end date, the weekdays and their times. Each game takes a free slot with a customer price. Dates without one are skipped and listed. Invites go game by game.
Managing a game
A pending open reservation shows on the calendar and in All reservations.
For a game you posted, you can invite customers, change the name or description, or cancel it. Nobody has paid yet, and there is nothing to refund. You can cancel a game a customer posted too.
Once confirmed, the game becomes a normal reservation. You cancel it through that reservation and pick the refund method, as with any booking.
Recurring reservations
Clubs and regulars get the same court or studio every week for a season, set up by staff or sold in your shop, with per-session discounts, invoicing and shared payment.
Selling more time
Thril offers customers more time when their booking is ending, lets them book a slot that has already started, and sells half-hour extensions at a price you set.