Knowledge BaseSelling your booking or ticket
How to put a reservation or an event ticket up for sale on Thril after the cancellation deadline, and when you get your money back.
When it is too late to cancel, you can often put your reservation or event ticket up for sale. You get your money back only if someone else buys it. A reservation nobody buys is cancelled when it starts, and you get nothing back for the time. A ticket nobody buys stays yours, with no refund.
The venue decides whether you can sell, and the booking page says so: "You can put the time slot up for sale if there's less than … before it starts", or "This reservation cannot be put up for sale".
Selling a reservation
- Open My activities and choose the reservation.
- Choose Set reservation for sale and confirm.
Only the person who made the booking can put it up for sale. Everyone on the booking gets a message that it is for sale.
While it is for sale, other customers can book the time. To keep the booking after all, choose Remove reservation from sale before it starts, and it is active again straight away.
Your reservation is sold when other bookings cover its whole time. Someone booking only part of it does not count. Once it is sold, you get a message, and you and everyone else who paid get your own payments back, each by the Preferred refund method in their payment settings. See How refunds come back.
If the whole time is still unsold when the reservation starts, Thril cancels it and marks it Canceled (not sold). What was paid for extras on the booking comes back, but nothing for the time itself. Shares that are still unpaid stay with you to pay, including those of the people you split the payment with.
The venue can also put your reservation up for sale for you, and you get an email when it does. Open reservations cannot be put up for sale.
Selling an event or class ticket
After registration for an event closes, you cannot leave it, but you can usually sell your ticket. Open the event and choose Sell the ticket. You cannot take the ticket off sale afterwards.
When someone joins the event, they take your place and you get a refund. If nobody joins, you keep the place and get nothing back.
A ticket that is for sale gets no refund if the venue cancels the event. Ask the venue about it.
The venue decides whether tickets can be sold. If the event offers no way to sell, participation is binding. A class you paid for as part of a whole course cannot be sold on its own.
Cancelling and getting a refund
How to cancel a reservation, service booking, event or class on Thril, the venue's cancellation deadline, and how refunds come back to you as credits or to your payment method.
Payment troubleshooting
What to do when a payment on Thril does not go through or seems stuck, when your time runs out during checkout, or when you were charged but see no booking.