Knowledge BaseGetting into the venue
At venues that let you in with Thril, your door code or an Open door button is on your booking, and members can have access of their own.
If the venue lets you in with Thril, your door code or an Open door button is on your booking. Open the booking under My activities before you go. Members can also have a code or an access card of their own. If the booking shows neither, the venue lets you in its own way, and its instructions are on the booking.
Your booking's code or door button
The booking's Access codes or Entry section shows the door code or an Open door button, and the times they work, in the venue's time zone.
Open door works only during the access times. Thril also emails you the arrival instructions with the code. The code is always on the booking. You can turn that email off under Door codes and arrival instructions in your notification settings.
Opening the door with your location
Some venues open the door only for customers who are nearby. When you press Open door, Thril checks your location once. It doesn't track you.
A computer's location is usually too approximate. Use the Thril app on your phone. If your location doesn't work, the venue's staff can let you in.
Members' own access
A membership with door access shows its code or Open door button in your Wallet. In the app, the Profile tab also shows them under Memberships / Access codes. Some venues give members an access card or tag instead.
If a membership fee is unpaid, the venue can block your door access until you pay it.
If the door doesn't open
Only the venue can fix its codes and doors. Check the booking first, because the venue can change the details there. Then contact the venue. Its contact details are on the booking.
Booking for your child
Children on your Thril account join classes, courses and events and get memberships and session cards in their own name, paid and managed by you, until they move to an account of their own.
Creating and joining pickups
Pickups are games that players organise themselves in the Thril app, for any activity. You join one near you or host your own.