Knowledge BaseParticipation forms
Participation forms ask customers your questions when they sign up for a course, an event or a tournament, join a membership or buy a product, such as a health declaration, a T-shirt size or the terms they accept.
Some sign-ups need more than a name. A swimming course needs to know whether the child can swim, a membership needs the member to accept your house rules, and a team kit order needs a shirt size. A participation form asks those questions at the moment the customer signs up or buys, and keeps the answers with the sign-up.
You build a form once in the venue settings and attach it to courses, events, tournament brackets, memberships or shop products. One form can serve many of them.
What to ask with a form
A health declaration for a course. Questions about health conditions and an emergency contact number, attached to the course with Required for sign-up on. Nobody joins the group without answering.
Terms the member accepts. A checkbox "I have read the house rules" with Must be checked to continue, attached to a membership. The customer ticks it to join or buy.
Sizes for a kit order. A multiple-choice question with sizes from XS to XXL, attached to a shop product. The customer picks a size for every item before it goes into the cart.
Handicaps for a simulator tournament. A number question for the player's handicap, attached to the tournament bracket.
A skill level for grouping beginners. A multiple-choice question "How long have you done yoga?" on a beginners' course. The instructor can group people before the first session.
Building a form
Use the form's description to tell customers why you ask. Then add questions in the order the customer answers them.
Questions can be short or long text, a number, a checkbox or multiple choice.
Required makes the customer answer it. A checkbox can also be Must be checked to continue, and the sign-up or the purchase goes ahead once it is ticked. A multiple-choice question takes one answer, or several with Customer can pick more than one.
Where forms are used
A course. Pick the form on the course. With Required for sign-up on, the customer must fill it in before they can join a group. Without it, the customer can skip the form. Courses covers the rest of the course setup.
An event. Pick the form on the event. Every customer answers it before they join, join the queue or pay for their spot. A quota can have a form of its own. The women's quota can ask other questions than the men's. A quota without its own form uses the event's.
A tournament. Pick the form for the whole tournament, or per bracket. A team answers once: the player who signs the team up fills in the form for everyone.
A membership. The customer answers when they join a free membership, and before they pay for a paid one. Staff who add a member by hand fill in the form for them.
A shop product. Every item a customer buys gets its own answers. Two shirts can have two sizes. In the POS, staff fill in the form for an item in the cart with what the customer tells them.
A parent who signs a child up or buys a membership in the child's name answers the form for the child.
Answers show on the participant list, the bracket's teams, the member's details or the order, and in the participant export. Staff can correct them there.
Changing a form that has answers
Answers stay with the question they were given to, and with the sign-up or purchase. Rewording a question, its help text or an option keeps the existing answers. A new question is asked of everyone from then on. When a question no longer fits, add a new one and stop requiring the old one.
Chat
Thril chat carries customer messages to your venue and group chats for events, courses, leagues and your community, with a setting for who can post.
Banning customers
Staff ban a customer from reservations or events until a set date, and Thril blocks customers who keep missing events or leave participations and membership fees unpaid.