Knowledge BaseReading survey answers
Survey results show the scores and answers per question, filtered by course group, coach, venue, channel and date. Each event, course group and customer shows the feedback about them.
Answers show as they arrive. The survey's Results tab sums them up per question, Responses lists each answer, and the event, course group and customer the answers are about show them too.
The survey list
The Surveys page counts your open surveys, the responses in the last 30 days, the share of invitations that got an answer, and the Low scores: answers from 0 to 6 to a would-you-recommend question. Each survey shows its response count and its main score.
Results per question
Results starts with the responses and the response rate, the share of invited customers who answered. Under them, each question shows its answers:
- A rating or number question shows its average and how the answers spread.
- A Net Promoter Score question shows the score from −100 to +100, with its Promoters, Passives and Detractors.
- A choice question counts each option. Read the answers opens the written answers.
Filter the results by Answered between, Venue, Course group, Coach and Channel. With a coach picked, each score shows next to the score of all coaches, so a yoga instructor's 4.2 reads against the studio's 4.6. The coaches of an answer are the coaches of the event, course group or coaching session when the customer answered.
Each response
Responses lists each answer with the customer, the time, the channel, the event or course group, and the coaches. Open one to read every answer and open the customer. Export CSV downloads the responses under the filters you set.
Feedback on events, course groups and customers
An event's Overview and a course group show a Feedback card once someone has answered about them. It has the responses, the customers invited, and the first rating and Net Promoter Score. The survey's name opens its results for that event or course group.
A customer's window has a Surveys tab with their answers and the surveys they haven't answered yet. It lists surveys that keep names, so anonymous answers never show there.
People who can't read a survey's results don't see it on these cards and tabs either.
Sending a survey
Send a survey by email and push to the customers you choose, share its link and QR code, or let a workflow send it after each event, court booking or coaching session.
Customer ratings
Customers rate your venue and your coaches and instructors from one to five stars in the Thril app and on the web, and the score shows on your venue page.