Knowledge BaseChat
Thril chat carries customer messages to your venue and group chats for events, courses, leagues and your community, with a setting for who can post.
Chat is where your customers talk to you and to each other inside Thril. A customer messages your venue in the app or on the web instead of calling. Every event and course gets a chat for its participants, and you can open group chats for your community. Staff answer everything under Chats. To reach every customer at once, post an announcement or send an email.
What venues use chat for
A support line that says when you reply. Customers message your venue from your venue page. A Chat notice at the top of their chat tells them what to expect, such as "We reply on weekdays 9 to 17. For bookings today, call 040 123 4567."
An announcement channel for a league. Turn on Announcement channel in a league's or an event's chat. Only your staff post, and the players read and react. Schedule changes reach everyone without fifty replies.
A community group. New group chat creates a chat such as "Morning yoga regulars". With Show on venue page, customers find it on your venue page and join it themselves. Also show at these venues puts the same chat on other venues of your company.
A thank-you after every visit. A workflow can send a chat message from your venue when a visit ends, also to a customer who has never written to you.
The chats your venue has
Your venue has a chat with each customer who writes to you, and a chat for every event and tournament, course group, league and league group, and service booking. Participants join an event chat when they sign up and leave it when they cancel. Group chats are the ones staff create.
Each customer has one chat with your venue, and a new message continues the earlier conversation. The chat belongs to the venue. Anyone on your staff who can open Chats sees it and can answer.
Who can post
Who can post has a setting for each kind of chat, from customer messages to service bookings. Each has one of three values:
| Value | What it means |
|---|---|
| Everyone can post | Customers and staff write |
| Only staff can post | Customers read and react. In customer messages, customers cannot start a new chat or write to you |
| Off | Nobody posts or reacts. Chats with messages stay readable, and empty ones are hidden until chat is on again |
Thril sets these for each venue. To change them, ask support@thril.fi. Another venue of your company can work differently.
A single chat can be stricter than the venue setting. Announcement channel in a chat's details makes that one chat staff-only. An event whose participants are fully hidden always has a staff-only chat.
The chat notice
The Chat notice shows at the top of every chat customers start with your venue. Use it for reply times, the phone number for urgent matters, or a plain "We don't reply in chat. For bookings, call or email us." The notice shows while customer messages are set to Everyone can post.
Hearing about new messages
Notify about new chat messages emails your notification addresses when a customer writes to your venue. Thril gathers the messages of a busy evening into one email.
Company customers
Company customers are the businesses you book and invoice for in Thril, with e-invoices, email and a CSV import.
Participation forms
Participation forms ask customers your questions when they sign up for a course, an event or a tournament, join a membership or buy a product, such as a health declaration, a T-shirt size or the terms they accept.